General Terms and Conditions

These GTC govern all legal relationships between LuxRide and its customers. They replace all previous GTC and apply exclusively to these customers. Other general terms and conditions are expressly contradicted.

The contract is only concluded when LuxRide sends a confirmation email. There is no obligation to conclude a contract under any circumstances.

LuxRide only accepts booking requests via its own website, and the requesting party must correctly state the full name, number of passengers, number, size, weight and type of luggage at the time of the request. LuxRide reserves the right to refuse booking requests due to the number of passengers or the size, weight or type of luggage.

LuxRide is entitled to cancel the order, even after confirmation, if the number of passengers and/or the number, size, weight or type of luggage is significantly higher than agreed. This right of termination also applies if child seats become necessary for some of the passengers, but the customer did not inform LuxRide of this when making the booking request. LuxRide is also entitled to cancel the order after confirmation if the passengers and/or their luggage are not fully present at the pick-up location more than 30 minutes after the agreed time. In the case of airport pick-ups, LuxRide is entitled to terminate the contract after 60 minutes of waiting in vain. Flight delays do not affect the right of termination. LuxRide is also entitled to cancel the order after confirmation if the passengers and/or luggage pose a danger to the driver, vehicle, traffic or third parties. This right of termination applies in particular in the event of infectious diseases, drunkenness, drug consumption, behavior that is harmful/aggressive to others and serious insults of any kind. In the event of such terminations due to circumstances within the passenger's sphere of risk, LuxRide is entitled to charge the agreed fee as compensation. The customer is entitled to prove a lower loss, in which case this lower loss will be charged. These terminations can be issued at any time, i.e. also immediately before the start of the journey, terminations due to infectious diseases, drunkenness, drug consumption, behavior that is harmful to others/aggressive behavior as well as serious insults of any kind, even during the journey.

The customer can only cancel time bookings (hourly rental) up to 12 hours before pick-up. In the case of one-way transfers, 6 hours before collection. If the cancellation is made later, the full agreed fee must be paid as compensation. The customer is entitled to provide evidence of lower damages.

Customers and passengers are obliged to follow the driver's instructions during the journey and to refrain from any behavior that impairs the safety of the driver, the vehicle or road traffic or the cleanliness of the vehicle. Customers and passengers are also obliged to provide the driver with truthful information about the contents of their luggage so that the driver can assess whether it poses a risk to them, the vehicle or road traffic. Customers are obliged to arrange pick-up times in such a way that the destination can be reached without risk to the driver, the vehicle or road traffic and without exceeding the speed limit, taking into account the usual traffic conditions. In particular, they must allow for unexpected traffic jams.

Payment is made by PayPal, credit card or, for verified customers, by invoice. Payments are only accepted in euros.

LuxRide will take the fastest route according to traffic conditions. Stopovers and route deviations can also be agreed after the booking has been confirmed for an additional charge. LuxRide is not obliged to enter into these additional agreements and may refuse them without giving reasons. If LuxRide does not exercise the right of termination due to delay, it is entitled to charge a delay surcharge in accordance with the price list for every half hour or part thereof after expiry of the above-mentioned waiting periods.

LuxRide is liable for slight negligence in the event of a breach of essential contractual obligations, as well as in the event of intent, gross negligence and damage to body, life and health. Otherwise liability is excluded. In the event of negligently caused property damage and financial loss, LuxRide shall only be liable in the event of a breach of a material contractual obligation, but limited to the amount of damage foreseeable at the time of conclusion of the contract and typical for the contract. Essential contractual obligations are those whose fulfillment characterizes the contract and on which the provider and customer may rely. Insofar as items are provided to the customer, the right to compensation under product liability law remains unaffected by the exclusion of liability. LuxRide is not liable for delays due to the traffic situation.

The law of the Republic of Serbia shall apply. The place of performance is Belgrade. The courts at the registered office of LuxRide shall have local jurisdiction for contracts with merchants. The contractual language is English.

Should individually provisions of these GTC be or become invalid, unenforceable or contain loopholes, the remaining provisions shall remain valid. The parties undertake to replace the invalid, unenforceable or missing provisions with provisions that come closest to the meaning and economic purpose as well as the intention of the parties.